Green Book



This chapter describes the role(s) of the Financial Institution in resolving a claim of non-receipt for a federal payment.

(available in PDF format only)

May 2013 RevisionPDF file (555 kb)


A. General Information on Nonreceipt Claims 3-2
RDFI Role in customer inquiry of Direct Deposit 3-2
B. Initiating a Claim of Nonreceipt 3-3
Types of Payments 3-3
C. Nonreceipt Process 3-4
Legal References 3-4
Tele-TRACE Claim Process 3-5
Sample FMS Form 150.2 3-6
FMS Form 150.2 3-6
Sample FMS Form 150.1 3-7
FMS Form 150.1 3-8
   Last Updated:  March 14, 2014