Polices and General Information
Effective FY-2009, all registrations will be submitted electronically via our web site. Payment will be required at the time of registration.
Confirmation will be sent to you electronically via e-mail once the registration form is completed and payment is received on-line. Students must use either a government or personal credit card via pay.gov to pay for enrollments. No other forms of payment are accepted.
If you have Special Needs to attend our courses such as Hearing Impairment, Wheelchair access, Special Meal Requirements at our conference, or other concerns please make note of them on your Course Enrollment Registration Form.
Confirmation notices are sent via e-mail to students registered. If you do not receive a confirmation notice 3 days after you have submitted your registration and payment form via the on-line system, please contact us immediately.
Methods of Payment
The preferred method of payment is by Credit Card using our on-line system.
Unless other wise indicated, course hours are 8:30 a.m. to 4:00 p.m.
Start and ending times vary for conferences and seminars.
We suggest nonrefundable travel reservations be made after receipt of confirmation letters.
Inclement Weather/Snow Policy
Classes may be cancelled or dismisses early due to emergency or inclement weather when the federal government instructs employees not to report to work or dismisses them early. Classes missed due to these situations may be made up at a later date
Substitutions are not permitted. Every applicant applying for enrollment in our courses must visit our website, www.fms.treas.gov/tas, review our current Training & Education catalog, select the appropriate course and delivery date, and the pay by Pay.Gov using either a government or personal credit card. Verbal or written requests to substitute student names for any of our courses, seminars, or conferences, will be denied.
Should circumstances necessitate the cancellation of training, students will be notified by phone, fax or email by a customer service representative. Notification of course cancellations will also be recorded on the main telephone line at (202) 874-9560. Full tuition refund is given for canceled courses.
Cancellations/Refunds/No Shows /Rescheduling
Students are expected to complete the entire course and should make their travel arrangements accordingly. Failure to attend the entire course may result in not receiving CPEs or a certificate of training for the course.
You may drop a course and receive a full refund if you provide written notice no less than two weeks prior to the course's start date.
We do not maintain waiting lists for any of our courses or conferences. When the classes or conferences are sold out, have reached maximum seating capacity, we will close registrations and deny any further requests. Further, we do not 'move student registrations' forward to future classes. If a class or conference is sold out and your enrollment is denied, you will may submit a new registration request via our website for a future course or conference.
If you require sign-language or interpreter special services for any of our courses or conferences, then send an email to Ronald Bollinger and explain your request. In your email, provide the name, telephone number, and email address of your agency's training officer. Our office will be contacting your training officer to obtain your agency's funding for the special services.
Each course includes a student manual, case studies and practical exercises. Student manuals cannot be purchases separately. Training materials for conferences and seminars will be posted on our web site one week prior to the conference or seminar.
To receive a training certificate for successful completion with continuing professional education credit, you must attend the full course, conference or seminar. Certificates will be sent via an e-mail notification.
All Treasury courses are open to government employees interested in attending. Course prerequisites have been provided to ensure that students receive the maximum training experience benefit and are strongly recommended.
Your opinion is very important to us. It allows us to revise our educational/training services to better accommodate your needs. Accordingly, we ask that you provide both your positive and negative feedback by either completing the course evaluation forms or contacting us at: (202) 874-9560.
You may drop or cancel your course enrollment up to ten (10) calendar days before the course is scheduled to convene. You must notify this office in writing with your name, the course name, the date of the scheduled course, and your Pay.Gov tracking ID number. Send your written request to: firstname.lastname@example.org. Approved requests will receive a refund by Pay.Gov action to the credit card holder's account. No verbal or telephonic requests for cancellation refunds will be accepted or processed. If you do not cancel your confirmed enrollment in writing within the allotted ten (10) calendar days you will be billed for the entire course.
Complaint Resolution Policy
In the event that students require assistance in resolving issues, clarifications, and/or complaints pertaining to registration, enrollment, attendance, or payment of course fees, students may call 202-874-9560 or send a fax to 202-874-9629 and address the issue with the Professional Development Divisions' Internal and/or External Training Coordinators. Upon receipt of the student's input, the Internal and/or External Training Coordinators will take the matter for action, conduct research, and respond to the student within 3 working days.
National Registry of CPE Sponsors
The Treasury Agency Services (TAS), Professional Development Division (PD2), is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State Boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be addressed to National Registry of CPE Sponsors, 150 Fourth Avenue North, Suite 700, Nashville, TN. 37219-2417. Website: NASBA
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