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white arrow Overview: Green Book

white arrow Introduction

white arrow Chapter 1:
    Enrollment

white arrow Chapter 2:
    Payment Processing

white arrow Chapter 3:
    Nonreceipt

white arrow Chapter 4:
    Returns

white arrow Chapter 5:
    Reclamations

white arrow Chapter 6:
    Notification of Change

white arrow Chapter 7:
    Collections

white arrow Chapter 8:
    Contacts

white arrow Chapter 9:
    Glossary

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Green Book

Reclamations

Error processing SSI file

If the Date of Death is Wrong

The RDFI is authorized to adjust the outstanding total, provided it obtains acceptable proof that the date of death shown on the Notice of Reclamation is wrong.

Note: RDFIs are only authorized to make adjustments to the outstanding total if there is an error in the month or year of death.
The only acceptable proof of an error in the date of death is a copy of the death certificate.

Day of the Month is Wrong

The table below shows the actions the RDFI needs to take if the day of the month is wrong.

Table 3-F

IF
THEN AND



only the day of the month of death is wrong The RDFI must provide a copy of the death certificate with the correct day of death in its response because this could affect the calculation of the limited liability amount.

Note: DO NOT make any adjustments to the outstanding total.

The RDFI must respond timely to the Notice of Reclamation.



Month or Year is Wrong

The table below shows the actions the RDFI must take if the month or the year is wrong.

Table 3-G

Step
Action



1. Enter the correct date of death on the back of the Disbursing Office Copy of the Notice of Reclamation.



2. IF the correct
date of death is...

THEN




Later than the reported date of death go to Step 3.



Earlier than the reported date of death the RDFI must... Inform the account owners of the error; and check the appropriate box on the back of the Disbursing Office Copy of the Notice of Reclamation; and pay the amount listed on the Notice of Reclamation.

Note: Additional payments will be collected by a subsequent reclamation. However, if the RDFI is aware of any additional post-death benefit payments, it is in its best interest to return them immediately. Refer to Subsequent Reclamations. Go to step 6.




3. Sign Certification #1 on the back of the Disbursing Office Copy of the Notice of Reclamation.



4. Complete the worksheet for adjusting the outstanding total.



5. Pay the appropriate amount using the adjusted outstanding total. If the amount returned is less than the adjusted outstanding total...
  • sign Certification #2 on the back of the Disbursing Office Copy of the Notice of Reclamation; and
  • list by name and address all withdrawers, co-owners, and authorized signers, as described in Step 6. (except as stated in Table 3B)



6. Return the completed Notice of Reclamation so it is received by the Government Disbursing Office within 60 days of the date on the Notice.



Note: If the outstanding total was adjusted, a copy of the worksheet or a brief explanation of the adjustment must be included with the Notice of Reclamation.

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   Last Updated:  Wednesday March 21, 2007

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