Green Book: Reclamations - Death, Accepting the Proof

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Overview: Green Book

Introduction

Chapter 1:
Enrollment

Chapter 2:
Payment Processing

Chapter 3:
Nonreceipt

Chapter 4:
Returns

Chapter 5:
Reclamations

Chapter 6:
Notification of Change

Chapter 7:
Collections

Chapter 8:
Contacts

Chapter 9:
Glossary

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Reclamations

Error processing SSI file

Accepting the Proof

The table below shows what actions the RDFI must take if it accepts the proof that the person did not die.

Table 3-D Step	Action

1	Correct the error in the fact of death on the Disbursing Office Copy of the Notice of Reclamation.

2	Sign Certification #1 on the back of the Disbursing Office Copy of the Reclamation, certifying that a correction has been made.

3	Timely return the Notice of Reclamation with a copy of proof of error in fact of death to the Government Disbursing Office.

4	Advise the recipient to contact the authorizing federal agency to restart payments.

Rejecting the Proof

The table below shows the actions the RDFI must take if it rejects the proof that the person did not die.

Table 3-E Step	Action

1	Continue to process the Notice of Reclamation, which includes sending the Notice of Reclamation to Account Owners.

2	Refer the person presenting the proof to the federal agency.

3	Notify the account owner(s) to provide a written statement from the federal agency verifying that the recipient or beneficiary is alive, or the reclamation process will continue.

Restarting Payments

Once a reclamation has been processed, all further benefit payments will be stopped. Presenting acceptable proof that the death report was in error and stopping the reclamation process does not restart the payments. The recipient or beneficiary must contact the authorizing federal agency to restart the payments and to re-enroll for Direct Deposit.

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Last Updated: Wednesday March 21, 2007


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