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white arrow Overview: Green Book

white arrow Introduction

white arrow Chapter 1:
    Enrollment

white arrow Chapter 2:
    Payment Processing

white arrow Chapter 3:
    Nonreceipt

white arrow Chapter 4:
    Returns

white arrow Chapter 5:
    Reclamations

white arrow Chapter 6:
    Notification of Change

white arrow Chapter 7:
    Collections

white arrow Chapter 8:
    Contacts

white arrow Chapter 9:
    Glossary

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Green Book

Reclamations

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General Reclamation Guidelines:

1. The ACH return method must be used when returning a full payment in response to a Notice of Reclamation. (By doing so, the RDFI will obtain automated, precise, complete, and permanent credit for what it returns. Such a credit will then also prevent any further claims for the same payment.) When returning a partial payment (i.e., any amount less than a full ACH payment), you must use a check and attach a copy of the relevant Notice of Reclamation with the total of the partial payment listed on the reverse of the Notice of Reclamation.

2. When responding to the Notice of Reclamation, the RDFI only needs to sign the required Certifications (as long as they are correct statements of fact) on the Disbursing Office copy of the form. There is no need to sign multiple pages or copies of the same form. The RDFI must return three (3) copies of the form--keeping its own copy, and forwarding the Notice to Account Owners.

3. The RDFI signature must be in black or dark blue ink. No other ink colors, pencil, rubber-stamped, or other reproduced signatures will be accepted. The signature must include at least the signer's first initial and last name. The signer's title and the date signed (in the signature block) may be rubber-stamped or reproduced.

4. When returning the Notice of Reclamation, or writing the government about the reclamation before the deadline, the RDFI must use the address of the Government Disbursing Office found at the top right corner of the reclamation. Only the Government Disbursing Office has the files on this case. Replying to any other address may risk full liability for the RDFI if the deadline expires.

Incomplete or Inadequate RDFI Replies:

The government may reject an incomplete or inadequate reclamation reply back to the RDFI only one time, clearly indicating what is lacking. If the RDFI's subsequent reply is still incomplete or inadequate, the government will not reject it again. Instead, the government will proceed to a full debit action.

Also, if an inadequate reclamation reply is received by the government two (2) business days or less before the reclamation's deadline, the government will not reject it, due to lack of time. Instead, the government will proceed to a full debit action.

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   Last Updated:  Wednesday March 21, 2007

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