Contact the federal or state agency collecting the debt which is listed in the notice you received. If you need information about whom to contact, call the TOP Call Center toll free at (800) 304-3107. If your debt has been paid in full, or if you do not owe the debt for other reasons, the agency collecting the debt is responsible for instructing Treasury to stop the offset process. They are also responsible for returning to you any part of your payment that should not have been reduced.
How do I pay a delinquent nontax debt owed to the United States?
If you have received a delinquent debt notice from the U.S. Department of the Treasury, you can pay your debt online here.
If you owe a delinquent student loan, visit Debt Resolution: Federal Student Aid. For information on paying delinquent tax debt, visit the IRS Web site.
What is Pay.gov?
Pay.gov is a secure Web site where you can pay your debt if you have received a delinquent debt notice from the U.S. Department of the Treasury. For more information on Pay.gov click here.
What does the TOP Call Center do?
We have staff at the Fiscal Service Treasury Offset Program who are here to help you understand the process, including what you need to do next. Although we cannot make arrangements for you to pay off your debt, tell you how much you owe, or refund your money, we can tell you whom to call. We will not tell anyone but you about your debts, unless you tell us to.
How does a debtor know that he/she is in the Treasury Offset Program delinquent debtor database?
Before a creditor agency refers a debt to the Treasury Offset Program, it will have provided the debtor with all due process notices concerning the debt. These notices include: written notification of the nature and amount of the debt, the intention of the agency to collect the debt through administrative offset, and an explanation of the debtor's rights (inspection, copying, review and repayment opportunities). The creditor agency has therefore informed the delinquent debtor of the potential referral of the debt to the Treasury Offset Program. Once in the Treasury Offset Program, the debtor will be informed by Treasury when an offset is taken.
There may be other notices published or mailed to debtors if Treasury determines they are needed, but none are required by law except those stated above.
A person is also entitled at any time to inquire in writing whether he/she is in the delinquent debtor database maintained by Treasury and he/she will be answered in writing by Treasury.