Card Acquiring Service
Training & Reference
Vantiv Direct Training
All Vantiv Direct users should attend a training session. These training sessions provide specific focus on federal agency reporting requirements. These sessions are offered every Tuesday at 2:00 PM, Eastern Time.
Please contact FMS for Webinar access information.
Users are encouraged to attend multiple sessions for refresher training.
Vantiv Customer Service Number
Vantiv, formerly Fifth Third Processing Solutions, LLP, has established a dedicated support team for federal agencies.
Federal Agency Support Line: 1 (866) 914-0558.
This number should be utilized for general questions, terminal support, reconciliation questions, to order supplies, and for help with Vantiv Direct. There are specially trained staff members available 24/7 to assist you.
Vantiv Help Guides
The following reference guides are available to support your processing, reconciliation, reporting and chargeback needs.
Chargeback Guide (534 kb)